Privacy Policy

Welcome to the Privacy Policy of Runrascals – Your Data, Our Promise! 

Why This Is Important:

This policy informs you on how Runrascals Pte. Ltd. (that's us!) handles the golden nuggets of personal information (aka “personal data”) you share while you’re exploring runrascals.com (the "Site") and purchasing our services and offerings. It is important to explore every corner, so please give it a good read!

What is the deal with Personal Data?

In the outside world, 'personal data' generally means any info or data (whether true or not) that can help someone guess who you are. We keep it under our hats but use it to make your experience awesome.

Changes to Our Policy.

We tweak this policy when needed—to keep it compliant. We’ll post updates right here and make them as clear as day, and of course, we will try our utmost best to avoid over-legalistic jargon.

How We Might Collect Your Data.

Here’s how we might accidentally (or not so accidentally) get to know a bit more about you:

  • You take a stroll through our Site.
  • You shake hands and enter into agreements with us.
  • We meet face-to-face or chat digitally.
  • You buy some very cool products or services from us.
  • You join the fan club by subscribing to our newsletters or agreeing to receive marketing collaterals and promotions.
  • You throw your hat in the ring for our competitions or promotions.
  • You interact and engage with us through any of our social media channels.
  • You toss us feedback or apply for a job through job portals.
  • You fill out surveys that help us learn more about what makes you tick.
  • When you post reviews about how fantastic our products or services are on our Site.

What Do We Exactly Collect?

Depending on how we cross paths, we might gather the following from you:

  • Contact Details: Just the basics to give us a shout or send you fun mail (name, gender, phone, email).
  • Digital Tracks: We may follow the cookie crumbs you leave behind to make sure your access and experience to our Site are always top-notch!
  • Account-Related: Such as your username, name, birth month, email, preferences, or interests.
  • Order or Purchase History: We keep a colourful tally of all your shopping escapades and order-related data to make sure every shopping quest with us is more exciting than the last.
  • Your Two Cents: Feedback and thoughts about our products and services.
  • Professional or Employment-Related Data: When you apply for the coolest job with us!

For us to ensure that we can give you the best experience services, we will need to work together to ensure that your personal data is updated too. So if any of your personal data is not accurate or no longer relevant, please shoot us an email at welcome@runrascals.com. 

Cookies: No, they are not just a tasty snack.

“Cookies” are small text files placed into your computer by certain websites or files you open. We use cookies to make sure our Site is as user-friendly as a playground. They help us remember what you like and make your next visit even more fun.

To help you understand better, we may use the following cookies: essential; analytics and advertising.

Extra Info from Third Parties:

Sometimes, our friends like Shopify or those handling your payments might pass us some extra personal data about you. Don’t worry, we treat it with care!

How We Use Your Personal Data

We will only use your personal data for the purposes you have been notified of and consented to or which are permitted under law. Here's how we use your information to enhance your experience and keep things running smoothly:

  • Site Access: We provide the keys to our digital kingdom, ensuring seamless entry and a delightful browsing experience.
  • Our Operations: We manage and fine-tune our services to keep your interactions effortless.
  • Service Notifications: To notify you of any service or product-related issues.
  • Responsive Support: Have questions or feedback? To help facilitate customer service requests, respond or reply to your questions.
  • Product and Service Fulfilment: To fulfil any of our products or services and ensuring that they get delivered to your door-step!
  • Communication: Whether by phone, text, or email, we keep the conversation going, ensuring you're always in the loop.
  • Market Insight: We use surveys and data analysis to innovate and improve our offerings, crafting experiences that are engaging.
  • Marketing and Promotions: We send you tailored promotional information and event invites that we think will spark your interest.

Disclosing Your Personal Data: Only When Necessary:

We sometimes pass your personal data baton to others who help us deliver the best service to you. Here’s who might get a hold of it:

  • Support Squad: We enlist specialists like IT wizards and shipping partners to ensure everything runs as smoothly as possible.
  • Marketing Partners: Partners like Shopify might help us tailor your shopping experience or show you cool new products.
  • Under Your Permission: When you tell us it's okay, we might share your details to get your purchases to you or to enhance your social media interactions.
  • Strategic Allies: Sometimes we collaborate with other partners to bring you exciting new products or service offerings.
  • Professional Helpers: Our crew of advisors might need to peek at your data to give us the best advice on various matters.
  • Legal People: If the law says so, we might need to share your info with those who enforce it.
  • Big Strategic Moves: For any big changes like mergers or acquisitions, we might share data to help make those happen.
  • Necessary Sharers: Sometimes, to make everything work, we need to share data with other experts in our network.

We’re careful about sending your data on journeys outside our borders and only do so when it meets all the legal checkmarks for data protection.

User-Generated Content: Share Your Stories or Reviews!

We would love for you to post product reviews and share your own content! When you choose to share content or reviews on our website, or social channels such as Instagram, it becomes visible to everyone, just like artwork displayed in a gallery window.

Important Reminders:

  • Public Space: Anything you post is out there for the world to see. Make sure it's something you're happy to share widely.
  • Beyond Our Control: Once your content is published, it's in the public domain. We can't control who sees it or how they use it.
  • Ownership and Responsibility: While we provide the space for you to express yourself, we can't take responsibility for the privacy or security of the information you choose to make public. 

Additionally, we are not accountable for the accuracy or use of the information you disclose. Feel free to let your creativity flow, but remember, once shared, your content is out there for all to see!

Opting Out: Changing Your Mind:

If you ever decide you want to take your personal data and go home, just send us a message at welcome@runrascals.com, and we'll sort it out. But there is some personal data that is critical for us to perform or meet our side of the bargain, these include your name and shipping addresses, without these details we would be unable to ship these goodies out to you and your rascals!

Guarding the Personal Data:

We have defences to keep your personal data safe, but remember, no castle is impregnable.

Keeping your Personal Data:

We hang onto your personal data only as long as needed to fulfil our promise to you or provide you with our services or products or as long as the law requires.

Your Personal Data; Your Rights:

If you don’t want to hear from us anymore, we will be really sad, but will respect your decision. You may choose to unsubscribe from our marketing messages. However, do let us know how we can be better!

Got Questions?

If you have any questions relating to your personal data, reach out to us at welcome@runrascals.com!

Have fun exploring our Site!